Comcast is so big now, they have created their own tier2 network. For all home users, you typically connect your house to a tier3 neighborhood provider. That then connects with fiber to a regional tier 2 provider. Anything within the tier 2 network will be very fast. It is one of the most frustrating things to experience connectivity issues while you are online. Comcast then pays for fiber bandwidth to connect to a tier1 provider which connects the comcast network to the main internet. Xfinity seeks to unleash the potential of your in-home WiFi. The top advertised download speed is up to 6000 Mbps which supports an unlimited amount of devices. Now, I do get it tha there are a number of factors involved, but it cant be completely unknowable. This tier 1 connection is where you may see a bottleneck during times of high internet traffic and the main reason why comcast made a deal with netflix to host their own servers within the comcast tier 2 network. After all, technicians that do the installs must have a feel for what speeds people get when they finish installing xFi and have the customer run a speed test. It is also xFinitys product and service, so it couldnt be a mystery to them.
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